Out-of-Warranty BlackVue Dashcam Repair Process
Overview
Is your BlackVue malfunctioning or not meeting expectations? We understand how frustrating it can be when your dashcam isn't performing at its best. As a certified BlackVue distributor and partner, our expert team is dedicated to helping restore your BlackVue to peak condition. Our team of skilled technicians are equipped to handle a wide range of issues.
Our Repair Levels
We offer two stages of repair services:
In-House Assessment
Cost: $75 (paid upfront)
Timeframe: 2-3 weeks once we receive your dashcam
Shipping: You cover the cost of shipping to us and for the return shipping after the assessment.
What Happens During the Assessment?
If We Can Fix It In-House:
- We'll resolve minor issues like user errors or setting problems.
- We'll inform you about the fix and arrange for the return shipment after you pay for the shipping cost.
If It Needs Manufacturer Repair:
- We'll diagnose if there’s a component failure.
- You have two options:
- We send it for Manufacturer Repair: See details below.
- Get a $75 Store Credit: Use this within 30 days towards a new purchase.
Manufacturer Repair
Cost: An Additional $30-$90 (depending on the issue)
Timeframe: 4-10 weeks (plus the initial assessment time)
Shipping: Is covered by us. (Including shipping back to you.)
What Happens During the Manufacturer Repair?
- We send your dashcam to BlackVue in South Korea for repair.
- Once the unit is repaired and returned to us, we test it to ensure it’s working perfectly.
- We’ll then notify you of the repair details and costs.
- We’ll send your dashcam back to you.